Recently, I had the pleasure of hosting the API sponsored webinar titled “Why ECM Matters – Drivers, Benefits and Alignment to Your Business” featuring Bob Larrivee, Director and Industry Advisor for AIIM, the industry organization for document management software. Bob did a wonderful job presenting the many issues related to the reasons an organization should consider acquiring a document management solution for their activities. As I further heard Bob share his knowledge and answer the many online questions posed by those attending the webinar, I felt this would be an excellent area to focus my message in this quarter’s newsletter. 

 

Earlier this year John Mancini, the president of AIIM, humorously shared the top ten excuses one might use to not acquire a document management solution. These were as follows:

 

#1: If we need to, we can usually find it.  We usually can find the information we need when a customer calls. Sometimes it takes a while, but once we send out an email to all staff asking for the information, it usually shows up after a bit.

 

#2: No one will ever sue us.  Who would ever want to sue us? I’m sure if push comes to shove we could find whatever we need to defend ourselves. Let’s not go looking for problems.

 

#3: We’ve got to pick our battles. Even if it’s true that organizations typically spend $20 in labor to file a document, $120 in labor to find a misfiled document, and $220 in labor to reproduce a lost document, it’s chump change to us.

 

#4: Green/schmeen.  Who cares if the average document is photocopied 19 times? Not my problem. I’ve got more important things to worry about.

 

#5: It’s good for staff to be busy. We understand that professionals can spend up to 50 percent of their time looking for the right information. That’s what we pay them for.

 

#6: It’s easier to just get everyone together in person. If my staff needs to work together on a project, we find it more productive to send everybody a draft in advance and then have everyone fly in for a few days and sit together with all of the different versions and just hammer out the details. Plus everyone likes staying in hotels and having nice dinners.

#7: Our business isn’t located on a flood plain or anything. Sure, when we see all those paper documents floating around after a flood on the news, we feel bad for those people. But we’re not located in a place where disasters happen.

#8: Information security just isn’t at the top of our list. Yes, we lock the doors at night. And yes, we keep the HR files locked. And yes, we use passwords on our computers. But we need to be flexible. If people want to take information home and work on it on their home computers, that’s a good thing. We trust our employees.

#9: Change is expensive.  When I need to get an invoice approved, I just put it in the right department’s mailbox at the front desk. They usually pick it up in a few days and sign it. We file it and then every few years pack up the old files and send them to off-site storage. Why spend money to automate something this simple?

 

#10: This information management stuff is just too squishy. Managing our financial assets is important to us, so we invested in a top-notch financial system. Managing our people is important, too, so we invested in HR systems. But information is just not as critical. And managing it seems so complicated.

 

As you can see there are many excuses organizations may use to not consider looking at document management. At API we strive to offer to our current and future customers our many years of experience and knowledge on how one can improve operations and save in the short and medium term using API’s document management solutions. Give us a chance to help you help yourself and either expand the use of OptiView®ECM in your current operations or introduce OptiView ECM to your organization. I know you will find more than ten reasons to acquire a document management solution.

 

To view a replay of the “Why ECM Matters – Drivers, Benefits and Alignment to Your Business” webinar, click here.